- Client Onboarding: Collaborate with onboarding specialists to understand technical requirements and ensure smooth onboarding of merchants
- Data Migration: Own the migration infrastructure to help merchants migrate their subscription data from their previous platform to Loop, ensuring no data loss or errors
- Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly
- Documentation: Create and maintain documentation for common configurations, data migration processes and popular troubleshooting for speed resolution
- Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues after merchant onboarding
- Shopify Expertise:
Leverage knowledge of Shopify to assist merchants with custom requirements
Ideal Profile
- Minimum 2 years of experience in a related role
- Proficiency in Excel and Python scripts
- Experience with e-commerce platforms, particularly Shopify, is a significant advantage
- Strong problem-solving skills and attention to detail
- Good communication and interpersonal skills
- Ability to work collaboratively in a quick-paced and dynamic team environment
- Self-motivated and capable of working independently when required