Assistant Manager - HRBP (BPO Operations)

Company: Teleperformance

Location: Hyderabad

Experience: 5-8 Years

Industry: BPO / ITES / Contact Center

Role Purpose

The Assistant Manager - HRBP will partner with business and operations leaders to drive people strategies, employee engagement, performance management, employee relations, retention initiatives, and workforce effectiveness across assigned BPO business units.

Key Roles & Responsibilities

Strategic HR Business Partnering

- Partner with Operations Managers, Senior Managers, and Delivery Leaders to drive HR initiatives aligned with business goals.
- Support workforce planning, manpower optimization, and organizational effectiveness.
- Provide HR guidance to business leaders on people-related matters.

Employee Relations & Grievance Handling

- Manage employee grievances and disciplinary matters in a timely and professional manner.
- Conduct investigations related to employee concerns, misconduct, and policy violations.
- Ensure a positive employee experience and maintain a healthy work workplace.

Attrition & Retention Management

- Analyze attrition trends and identify root causes.
- Drive retention initiatives to improve employee engagement and reduce voluntary turnover.
- Conduct stay interviews, exit interviews, and action planning sessions.

Performance Management

- Support goal setting, performance reviews, and employee development initiatives.
- Work closely with Operations Managers to manage low-performance cases and PIPs.
- Track productivity and performance metrics to identify improvement opportunities.

Employee Engagement

- Conceptualize and execute engagement activities, rewards & recognition programs, and wellness initiatives.
- Conduct floor walks,



skip-level meetings, focus group discussions, and pulse surveys.
- Foster a high-performance and employee-centric culture.

HR Analytics & Reporting

- Prepare and present HR dashboards covering attrition, absenteeism, engagement, and hiring metrics.
- Provide actionable insights to business leaders through data analysis.
- Monitor HR KPIs and recommend improvement plans.

Talent Management

- Partner with Talent Acquisition teams to ensure timely closure of open positions.
- Support onboarding and induction programs for new hires.
- Identify high-potential employees and succession planning opportunities.

Compliance & Policy Management

- Ensure compliance with labor laws, company policies, and internal audit requirements.
- Maintain employee documentation and HR records.
- Support ISO, compliance, and client audits as required.

Stakeholder Management

- Build strong relationships with Operations, Training, Quality, and Support functions.
- Act as a trusted advisor to business leaders on employee and organizational matters.
- Drive change management and organizational development initiatives.

Desired Candidate Profile

Qualification

- MBA/MSW in Human Resources or related discipline.

Experience

- 5-8 years of HRBP/HR Generalist experience.
- Minimum 3 years supporting BPO/ITES/Contact Center operations.
- Experience handling employee populations of 500+ employees preferred.

Skills Required

- HR Business Partnering
- Employee Relations
- Attrition Management
- Employee Engagement
- Performance Management
- Stakeholder Management
- Conflict Resolution
- HR Analytics & Reporting
- Labor Law Compliance
- Change Management
- Advanced Excel & HRMS knowledge

Need BPO industry experienced candidates only

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