- Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
- Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
- Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
- Respond to requestors in a timely manner within TAT
- Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
- Terminate employee enrollments
- Auditing to find keying discrepancies
- Partner with key stakeholders to assess root cause and resolve escalations
- Ensure SLAs are met
- Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations
Education, Technical Skills & Other Critical Requirement
Education
- Bachelor's degree preferred
Experience
(In Years)
- 1-2 years of experience performing manual data entry (Preferably in Insurance Industry)
- Customer service experience
- Business writing skills, including ability to write explicit, concise communications
Technical Skills
- Proficient knowledge of MS office - Excel, Word, Teams, Outlook
- Typing / data entry speed 30 wpm with 90% accuracy
- Deeper understanding of product eligibility verifications
- Analytical skills to assess eligibility & troubleshooting for solutions.
Other Skills
- Knowledge of Insurance principles in relation to the US Insurance industry
- Excellent communication (Written & Verbal) and comprehension skills