Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Application Packaging
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the testing and validation of application updates and patches to ensure stability.
- Support junior team members by sharing knowledge and providing guidance on complex issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Application Packaging.
- Experience with software deployment tools and packaging standards.
- Strong problem-solving skills with the ability to analyze and troubleshoot complex software issues.
- Familiarity with operating system environments and application compatibility considerations.
- Ability to work with scripting languages to automate packaging and deployment tasks.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Application Packaging.
- This position is based at our BDC7B - SEZ office.
- A 15 years full time education is required.
📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru
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