The GM / Manager of Retail Jewellery Sales is a strategic leadership role responsible for driving revenue growth, optimizing daily operations, and delivering an exceptional luxury customer experience across assigned retail showrooms.
This role requires a blend of business acumen, luxury hospitality standards, inventory management expertise, and high-performance team leadership.
The ideal candidate will have a proven track record in managing multiple high-end or premium retail jewelry stores, with a demonstrated ability to independently drive revenue growth.
They will be responsible for developing and executing sales strategies to achieve targets across Gold, Diamond, Polki, and Solitaires, as well as spearheading talent development and ensuring comprehensive operational excellence.
The GM / Manager will work closely with the corporate marketing team to launch local VIP events, bridal previews, and seamless online-to-offline sales initiatives.
They will also be responsible for driving high-margin bespoke sales and long-term client retention to maximize Customer Lifetime Value.
Additionally, the GM / Manager will align stock with seasonal and regional demand to accelerate sales velocity and eliminate capital stagnation.
They will implement rigorous security and weight audits to minimize shrinkage and directly protect profit margins.
The GM / Manager will coach sales teams on advanced luxury up-selling and GIA/IGI grading to maximize conversion rates and average transaction value.
The ideal candidate will have a deep knowledge of gold market dynamics, diamond grading (4 Cs), luxury pricing models, and retail ERP software.
They will also possess impeccable grooming, exceptional negotiation skills, and bilingual proficiency (English and local languages).
The GM / Manager will be responsible for managing a team of sales professionals and will be expected to provide guidance, support, and coaching to ensure the team's success.
The role requires a robust understanding of the luxury retail industry and the ability to stay up-to-date with the latest trends and developments.
The GM / Manager will be expected to work closely with the corporate team to develop and implement strategies to drive revenue growth and improve operational efficiency.
The ideal candidate will have a proven track record of success in a similar role and will be able to demonstrate their ability to drive revenue growth, improve operational efficiency, and deliver an exceptional customer experience.