This role carries bottom-line responsibility for driving revenue growth across multiple units, spearheading talent development, and ensuring comprehensive operational excellence. • Sales, Business Development & Market Growth: Develop and execute sales strategies to achieve targets across Gold, Diamond, Platinum, and Solitaires. Partner with corporate marketing to launch local VIP events, bridal previews, and seamless online-to-offline sales initiatives. • VIP Relations & Customer Experience: Uphold premium luxury hospitality standards. Personally manage relationships with high-net-worth (HNW) clients, overseeing bespoke orders and loyalty rewards. Ensure swift, skilled resolution of customer escalations and valuations. • Operations & Loss Prevention: Oversee daily opening/closing procedures, visual merchandising,
and strict security protocols. Manage inventory levels aligned with seasonal trends and regional preferences, conducting rigorous stock and weight audits. • Compliance & Valuation: Supervise billing integrity, cash management, and compliance with financial regulations for high-value transactions. Oversee accurate purity testing and trade-in valuations to protect profitability and trust. • Team Leadership: Mentor, coach, and set KPIs for floor managers and sales associates. Deliver regular training on luxury sales techniques, product knowledge (GIA/IGI grading), and