: Tech Support Associate Roles & Responsibilities ● Takes ownership of technical issues and works towards getting them resolved to closure with a minimum TAT. ● Works with existing team members to successfully triage tech support tickets ● Provides responsive and exceptional support to customers ● Resolves escalated customer complaints without the need for team lead intervention ● Documents troubleshooting and problem resolution steps ● Participates in providing training to customers if required ● Gathers performance metrics ● Performs other related duties and responsibilities as assigned Requirements ● Bachelor's degree in engineering, preferably CS/IT required ● Experience/ Keen interest with relational Database systems such as MS SQL Server,



and MySQL is a must ● Data understanding ● Excellent communication skills in English ● Customer-centric and a proactive mindset ● An inquisitive and analytical mind & troubleshooting skill ● A hunger to acquire technical knowledge ● Must have strong cooperative skills coupled with the ability to question ● Must have an understanding of standard business practices ● Must have good writing skills (for documenting the process) ● Must have strong communication and presentation skills

📌 Tech Support Associate (Pune Cantonment)
🏢 Happiest Resume
📍 Pune Cantonment