Roles and Responsibilities

 Reach out to potential students via calls, inbound inquiries, and assigned leads to promote and convert admissions.

 Clearly communicate course details, address queries, and build trust with prospective candidates.

 Follow up with leads for course enrolment, documentation, and fee payments.

 Maintain and update student records and reports regularly.

 Draft and manage professional email communication with students and prospects.

 Actively respond to students via calls, emails, and WhatsApp to ensure a smooth and engaging course experience.

 Provide backend support for the seamless delivery of online courses.

 Ensure timely responses to inquiry emails and resolution of student grievances in a professional manner.

 Handle crisis situations independently and effectively.

 Maintain strong rapport with students throughout their learning journey and be available for support when needed.

 Share student feedback and insights with internal teams to drive continuous improvement.





 Support interdepartmental coordination by efficiently conveying updates between students and the management team.

Desired Candidate Profile

 Passionate about education, student engagement, and providing excellent support.

 Friendly, empathetic, and approachable with strong interpersonal skills.

 Excellent verbal and written communication skills in English and Hindi (knowledge of regional languages is a plus).

 Proactive, solution-oriented, and able to handle pressure with a calm attitude.

 Willing to take ownership and contribute positively within a team setting.

 Comfortable working in a hybrid setup with availability to report to the Mumbai office when required.

Requirements

 Bachelor’s degree in any field.

 0 to 2 years of experience in sales, administration, student coordination, or similar roles.

 Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.).

 Quick learner with strong organizational and multitasking abilities.

 A positive attitude and a passion for student success and institutional growth.

📌 Sales and Admin Executive (Mumbai)
🏢 Happiest Resume
📍 Mumbai