An Associate in Collections Operations drives cash flow by recovering outstanding customer debts and minimizing bad debt. They manage the order-to-cash cycle, negotiate payment plans, resolve billing disputes, and execute dunning processes while maintaining strict compliance with financial regulations and client relationships
Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Experience: 0 to 3+ years of experience in collections, accounts receivable, or a financial operations role.
Soft Skills: Outstanding negotiation, conflict resolution, and communication skills to handle difficult or sensitive customer accounts.
Technical Proficiency: High competency with MS Office (especially Excel/Spreadsheets), CRM tools, and ERP systems (e.g., SAP, Oracle).