Company Description Silaris Informations India Pvt Ltd is a customer-centric digital BPO specializing in end-to-end solutions for Customer Interaction Centres (CIC), with a strong focus on the BFSI sector in India. Established in 2011, the company has built a niche by combining deep industry experience with advanced digital tools. Silaris emphasizes service quality and customer delight, aligning its operations with the philosophies and culture of client organizations while maintaining cost efficiency. Its service offerings are strengthened by artificial intelligence, speech analytics, and robotic process automation, enabling smarter and more effective customer interactions.
Role Description This is a full time, on-site Telecaller role based in New Delhi. The Telecaller will handle outbound and inbound calls, provide information about products and services, and respond to customer queries in a clear and professional manner. Responsibilities include maintaining call records, updating customer details in internal systems, and following defined scripts and compliance guidelines. The role involves achieving daily and weekly call targets, resolving basic issues, escalating complex concerns when needed, and contributing to overall customer satisfaction.



The Telecaller will work closely with team leaders and other contact center staff to ensure consistent service quality.
Qualifications

- Candidates should possess strong verbal communication skills in English and Hindi, with clear articulation and active listening abilities.
- Candidates should possess customer service and relationship management skills, including patience, empathy, and problem-solving capabilities.
- Candidates should possess basic computer and data entry skills, with the ability to work with call center software and CRM systems.
- Candidates should possess time management and organizational skills, with the capacity to handle high call volumes and meet performance targets.
- Candidates should possess teamwork and collaboration skills, and be able to follow processes and adapt to feedback from supervisors.
- Prior experience in a BPO, contact center, or telecalling role, especially in the BFSI domain, is an advantage.
- Minimum educational qualification of a high school diploma; a graduate degree is preferred but not mandatory.
- Willingness to work in shifts and maintain professional conduct in a fast-paced on-site environment.

📌 Telecaller (Delhi)
🏢 silaris informations india
📍 Delhi