Title: Corporate QA Head

Reporting Matrix: Reporting to CEO and Vice President-Operations

Reportees: All Regional/Unit QA Managers across Pan India

Work Location: Delhi

Function: Quality Assurance

Job profile:

TajSATS Air Catering Limited, a subsidiary of The Indian Hotels Company Limited (IHCL) and jointly owned by SATS Ltd., is India's foremost airline catering company, with a distinguished legacy of over five decades. As we continue to set new benchmarks in aviation hospitality, we are seeking a seasoned Corporate Head - Quality Assurance to provide strategic leadership to our quality and food safety agenda. This position offers an chance to contribute to an organization with a production capacity exceeding 2,00,000 meals per day while upholding the highest standards of excellence and compliance.

Job Purpose:

The Health, Safety, and Environmental Quality Assurance (HSE QA) Head ensures compliance with all health, safety, environmental, and food safety regulations across corporate and operational units. This leadership role drives a culture of safety, sustainability, and quality excellence in institutional and airline catering operations.

Job Description:

A. Compliance & Regulatory Oversight:

- Ensure adherence to local, national, and international HSE regulations, including FSSAI, HACCP, ISO standards, and HALAL compliance. Develop and maintain HSE policies and SOPs. Lead internal and external audits.

B. Management:

- Identify hazards and conduct risk assessments for catering operations. Implement risk mitigation strategies and emergency response plans. Investigate incidents and ensure corrective actions.

C. Quality Assurance:





- Maintain high standards of hygiene and food safety across all units. Monitor CCP and OPRP records as per HACCP and ISO standards. Drive continuous improvement initiatives.

D. Training & Development:

- Design and deliver HSE and food safety training programs and conduct workshops

E. Leadership & Collaboration:

- Provide strategic directions to QA and HSE teams. Collaborate with cross-functional teams and represent the organization in airline review meetings and regulatory forums.

Qualifications & Experience

- Education: Master's degree in microbiology, Food Science, or Environmental Health.
- Experience: 20-25 years in Quality Assurance/HSE, with at least 4–5 years in a leadership role in food production, air catering, or hospitality.
- Strong knowledge of international aviation catering standards and regulatory compliance.
- Certifications: HACCP, ISO 22000, FSSAI compliance, HALAL certification.
- Skills: Strong leadership, audit management, vendor quality control, and ability to manage change in dynamic environments.

Skills & Competencies:

- Leadership and team-building skills.
- Expertise in food safety management systems.
- Analytical and problem-solving ability.
- Excellent communication and stakeholder management skills.
- In-depth knowledge of global food safety regulations.
- Expertise in ISO, HACCP, and sustainability frameworks.

KPIs & Performance Metrics

- Compliance audit scores and successful certifications.
- Reduction in incidents and non-conformities.
- Training completion rates and effectiveness.
- Continuous improvement initiatives implemented.

Additional Requirement:

- Extensive Travel: Frequent travel across all operational units in India to ensure compliance and drive quality initiatives.

📌 Corporate QA Head (Delhi)
🏢 TajSATS
📍 Delhi