A Trainer cum Operation Executive in the facility management industry bridges the gap between daily service delivery and workforce capability. This hybrid role ensures on-ground staff—such as housekeeping, security, and maintenance personnel—meet site SLAs while receiving the training required to execute their duties safely and professionally. [1, 2, 3, 4]

Key Responsibilities

1. Operational Oversight

1. Site Management: Ensure the smooth day-to-day running of facility services, including housekeeping, security, pantry, and building maintenance across assigned client sites. [1, 2]
2. Vendor & Asset Management: Supervise third-party vendor performance, track inventory of facility supplies (e.g., housekeeping chemicals), and manage Annual Maintenance Contracts (AMCs). [1]
3. Compliance & Audits: Monitor adherence to workplace safety regulations (OSHA, Fire Safety), labor compliances, and corporate uniform/ID guidelines. [1, 2]
4. SLA Enforcement: Measure Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), prepare performance reports, and handle client escalations. [1, 2]

2. Training & Development

1. Onboarding & Induction: Conduct new hire orientation covering corporate culture, basic body language, customer handling, and emergency protocols. [1, 2]
2. Technical & Soft Skills Training: Deliver specialized training modules, including proper handling of cleaning equipment/chemicals, security guard protocols, and grooming standards. [1, 2]
3.



Refresher & Safety Training: Plan and execute ongoing refresher courses and workplace safety/hygiene workshops. [1, 2, 3, 4]
4. Skill Assessment: Assess current employee skills through site visits, surveys, and performance evaluations to identify training gaps. [1, 2]

3. Team Management

1. Roster Management: Prepare daily attendance rosters, shift schedules, and manage manpower deployment.
2. Performance Coaching: Act as a reporting manager for field executives and trainees, assign daily tasks, and create performance improvement plans.
3. Turnout & Attitude Control: Oversee the grooming, discipline, and morale of the on-ground workforce. [1, 2, 3]

Essential Qualifications & Skills

1. Education: Bachelor’s degree in Business Administration, Facility Management, or a related field. Certifications in Health, Safety, and Workplace (HSE) or Facility Management are highly advantageous.
2. Experience: 2 to 5 years of proven experience combining facility operations, administration, and corporate training.
3. Skills Required: Strong problem-solving, conflict resolution, vendor negotiation, and team management abilities. Proficiency in MS Office (Excel, PowerPoint) and facility management software is critical.
4. Communication: Excellent verbal and written communication skills to interact effectively with both clients and ground staff. Bilingual proficiency is highly valued in multilingual markets

📌 Trainer cum Operations Executive (India)
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📍 India