This company is India's largest provider of Collaborative Commerce Platforms. We are using payment technology in an unconventional way to solve the problem of rising cost of acquisition for businesses.

As a Customer Support Executive, you will play a crucial role in aligning our HR initiatives and functions with business objectives and business needs.

Our company has a market share of >70% in the enterprise retail market of India, managing over Rs. 75,000 Cr. of annual purchases from over 2000+ cities in India.

We are looking for a talented individual who can provide excellent customer support and manage customer accounts effectively.

The ideal candidate will have excellent communication skills, problem management skills, listening skills, and customer management skills.

They will also have experience in rotational shift management and be able to troubleshoot and escalate issues as needed.

The Customer Support Executive will be responsible for opening and maintaining customer accounts by recording account information, providing good interpersonal skills with command over English, developing soft skills and phone etiquettes, managing problem management skills with essence of issue handling ability, utilizing listening skills and customer management skills, and troubleshooting and escalating issues as needed.

The role will involve working in a fast-paced environment with a team of experienced professionals.

The ideal candidate will be a team player who is able to work effectively in a collaborative environment.

They will also be able to adapt to changing priorities and deadlines.





The Customer Support Executive will report to the HR Business Partner and will be responsible for aligning HR initiatives and functions with business objectives and business needs.

The role will involve working closely with the sales and marketing teams to ensure that customer needs are met.

The ideal candidate will have a robust understanding of customer service principles and be able to apply them in a fast-paced environment.

They will also have experience in using customer relationship management (CRM) software and be able to analyze customer data to identify trends and opportunities.

The Customer Support Executive will be responsible for providing excellent customer service and ensuring that customer needs are met.

They will also be responsible for identifying and resolving customer complaints in a timely and effective manner.

The ideal candidate will have a strong understanding of customer service principles and be able to apply them in a fast-paced environment.

They will also have experience in using customer relationship management (CRM) software and be able to analyze customer data to identify trends and opportunities.

The Customer Support Executive will be responsible for providing excellent customer service and ensuring that customer needs are met.

They will also be responsible for identifying and resolving customer complaints in a timely and effective manner.

The ideal candidate will have a strong understanding of customer service principles and be able to apply them in a fast-paced environment.

They will also have experience in using customer relationship management (CRM) software and be able to analyze customer data to identify trends and opportunities.

📌 Customer Support Executive (Bengaluru)
🏢 Happiest Resume
📍 Bengaluru