This company is India's largest provider of Collaborative Commerce Platforms. We are using payment technology in an unconventional way to solve the problem of rising cost of acquisition for businesses.

As a Customer Support Executive, you will play a crucial role in aligning our HR initiatives and functions with business objectives and business needs.

Our company has a market share of >70% in the enterprise retail market of India, managing over Rs. 75,000 Cr. of annual purchases from over 2000+ cities in India.

We are looking for a talented individual who can provide excellent customer support and manage customer accounts effectively.

The ideal candidate will have excellent communication skills, problem management skills, listening skills, and customer management skills.

They will also have experience in rotational shift management and be able to troubleshoot and escalate issues as needed.

The Customer Support Executive will be responsible for opening and maintaining customer accounts by recording account information, providing good interpersonal skills with command over English, developing soft skills and phone etiquettes, managing problem management skills with essence of issue handling ability, utilizing listening skills and customer management skills, and troubleshooting and escalating issues as needed.

The role will involve working in a fast-paced environment with a team of experienced professionals.

The Customer Support Executive will be expected to provide excellent customer service, resolve customer complaints, and improve customer satisfaction.

The ideal candidate will be a team player who can work effectively in a collaborative environment.

They will also be able to adapt to changing priorities and deadlines, and be able to work in a dynamic environment.

The Customer Support Executive will be responsible for maintaining accurate records, reporting customer issues,



and providing feedback to the team.

The role will involve working with a range of stakeholders, including customers, colleagues, and management.

The ideal candidate will be able to communicate effectively with customers, colleagues, and management, and be able to provide excellent customer service.

The Customer Support Executive will be expected to maintain confidentiality and handle sensitive customer information with discretion.

The role will involve working in a team environment, with a focus on collaboration and communication.

The ideal candidate will be able to work effectively in a team environment, and be able to provide support and guidance to colleagues as needed.

The Customer Support Executive will be responsible for identifying and resolving customer complaints, and improving customer satisfaction.

The role will involve working with a range of tools and technologies, including CRM software and customer service platforms.

The ideal candidate will be able to learn and adapt to recent tools and technologies quickly, and be able to provide excellent customer service using these tools.

The Customer Support Executive will be expected to maintain accurate records, report customer issues, and provide feedback to the team.

The role will involve working in a fast-paced environment with a team of experienced professionals.

The ideal candidate will be able to work effectively in a quick-paced environment, and be able to provide excellent customer service under pressure.

The Customer Support Executive will be responsible for maintaining confidentiality and handling sensitive customer information with discretion.

The role will involve working with a range of stakeholders, including customers, colleagues, and management.

The ideal candidate will be able to communicate effectively with customers, colleagues, and management, and be able to provide excellent customer service.

📌 Customer Support Executive (Bengaluru)
🏢 Happiest Resume
📍 Bengaluru