Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 12 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate training and knowledge-sharing sessions to enhance team capabilities.
- Monitor project timelines and deliverables, ensuring adherence to quality standards.
Qualified & Technical Skills:
Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
Architect scalable designs considering GCP quotas, regions, and failovers
Good to Have:
Implement CI/CD automation using Cloud Build or GitHub Actions
Drive cost optimization and GCP quotas/limits management
Extract usage insights using BigQuery, Looker Studio, and analytics tools
Additional Information:
- The candidate should have 15+ years with minimum 10+ Years of experience in google dialog flow.
- Google Cloud Professional Cloud Architect / Developer
- A 15 years full time education is required.