The IT Workspace Infrastructure Lead will head the business unit responsible for the end-to-end delivery of customer workspace infrastructure. This role drives the complete lifecycle—Design, Deployment, and Maintenance—of critical infrastructure components including power conditioning, active/passive networking, surveillance systems, collaboration spaces (meeting rooms), server rooms, and communication services.

You will lead a multidisciplinary team of engineers and technicians, ensuring that customer workspaces are resilient, secure, scalable, and aligned with modern workplace standards.

Key Responsibilities

1. Leadership & Business Unit Management

1. Lead, mentor, and manage a team of infrastructure engineers (design, deployment, and maintenance tracks).
2. Define team KPIs, resource allocation, and shift schedules to ensure 24/7 operational readiness.
3. Drive continuous improvement in processes, tools, and team competencies.
4. Act as the primary technical escalation point for all workspace infrastructure-related customer issues.

2. End-to-End Infrastructure Lifecycle Management

A. Power Conditioning

1. Design and oversee deployment of UPS systems, PDUs, power distribution panels, and surge protection for workspaces.
2. Ensure redundancy and load balancing for critical IT equipment (servers, switches, collaboration endpoints).
3. Implement power monitoring and alerting systems.

B. Network (Active & Passive)

1. Active: Oversee LAN/WLAN architecture (switches, routers, access points, controllers). Ensure QoS for voice/video.
2. Passive: Manage structured cabling (Cat6/6A/7, fiber optics), patch panels, cable trays, and labeling standards.
3. Ensure compliance with TIA/EIA or local standards.

C. Surveillance Systems

1. Lead deployment of IP-based CCTV systems, NVRs, door access controls, and video management software (VMS).
2. Ensure coverage, retention policies, and integration with HR/security workflows.

D. Collaboration Services (Meeting Rooms)

1.



Design and maintain huddle rooms, standard meeting rooms, and boardrooms (AV over IP, wireless presentation, room scheduling panels).
2. Manage Microsoft Teams Rooms, Zoom Rooms, or Google Meet hardware.
3. Oversee firmware updates, device health monitoring, and user support.

E. Server Rooms (On-Prem / Edge)

1. Plan layout, cooling (CRAC/in-row), rack elevation, cable management, and environmental monitoring (temp/humidity/leak).
2. Coordinate with server/infra teams for access control and fire suppression.

F. Communication Services

1. Manage voice (VoIP gateways, handsets, SIP trunks), intercom systems, emergency notification systems, and public address (PA).
2. Ensure integration with collaboration platforms and mobile devices.

3. Project & Customer Delivery

1. Lead customer requirement gathering sessions and translate them into technical designs, BOMs, and SLAs.
2. Manage project timelines, vendor procurement, and in office installation quality.
3. Deliver operational handovers to maintenance teams with full documentation (as-built, runbooks, credentials).

4. Maintenance & Support

1. Establish preventive maintenance schedules for all infrastructure components.
2. Drive root cause analysis (RCA) for major incidents and implement permanent fixes.
3. Manage spares inventory, warranty claims, and AMC renewals.

Required Qualifications

Education & Experience

1. Bachelor’s degree in Electrical/Electronics Engineering, Computer Science, IT, or related field.
2. 8+ years of experience in IT infrastructure, with 3+ years in a team lead or manager role.
3.



Proven track record of delivering customer-facing workspace infrastructure projects (office buildings, campuses, BPOs, etc.)

Technical Expertise (Must-Have)

1. Power: UPS, battery technologies, grounding, power budget calculations.
2. Network: Cisco/Meraki/Aruba/Ruckus (switching, routing, wireless). Understanding of structured cabling standards.
3. Surveillance: Axis, Hikvision, Dahua, or similar. ONVIF compliance, night vision, storage sizing.
4. Collaboration: Crestron, Logitech, Poly, Neat, or equivalent. Familiarity with MTR/ Zoom Rooms admin portals.
5. Server Rooms: Rack density, cooling capacity (BTU/CFM), environmental monitoring (Sensaphone, AKCP).
6. Communications: VoIP (3CX, Avaya, Asterisk, or Teams Calling), doorbell/IP intercoms.

Soft Skills

1. Strong customer-facing consultation and presentation skills.
2. Ability to create SLAs, SOWs, and technical proposals.
3. Crisis management during site outages (power/cooling/network failures).
4. Vendor and subcontractor management.

Certifications (Preferred but not mandatory)

1. Power: BICSI, Schneider Electric UPS certification
2. Network: CCNA, CCNP (Enterprise), or equivalent
3. AV Collaboration: CTS (Certified Technology Specialist) or Microsoft Teams Rooms certification
4. Surveillance: Axis Certified Professional or Genetec certification
5. General: ITIL Foundation (for service management), PMP (nice to have)

Key Performance Indicators (KPIs)

1. Project Delivery: On-time, within-budget completion rate (>95%)
2. Infrastructure Uptime: Workspace infrastructure availability (target: 99.9%)
3. Customer Satisfaction: CSAT scores for design, deployment, and maintenance
4. Team Productivity: Response time to maintenance tickets, MTTR (Mean Time to Repair)
5. Compliance: Zero major deviations from customer or regulatory standards (fire safety, electrical codes, data privacy for surveillance)

📌 IT Workspace Infrastructure Lead (Bengaluru)
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📍 Bengaluru