Deliver Tier 2 customer support in US shift via calls, emails, and chats with focus on 100% issue resolution and customer satisfaction
Key Responsibilities
- Handle inbound/outbound interactions with accurate case logging
- Support recruitment processes for applicants & rehires
- Guide customers on self‑service portals
- Escalate unresolved issues per defined procedures
- Ensure GDPR‑compliant security verification
- Achieve SLA targets & maintain call/data quality
Skills & Qualifications
- Strong verbal & written communication
- Quick technical learning ability; familiarity with Service Now, ERP, MS Office
- Ability to multitask in quick‑paced environment
- Customer‑focused mindset with attention to detail
Eligibility
- Freshers
- Prior International BPO work experience
📌 Customer Service Representative (Bengaluru)
🏢 Claidsphere Solutions
📍 Bengaluru
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