Key Responsibilities

Technical Support

- Troubleshoot and resolve issues related to laptops, desktops, printers, and other computer peripherals.

- Diagnose and resolve Wi-Fi, LAN, internet, and basic network connectivity issues.

- Install, configure, and maintain operating systems, software, and required applications.

- Set up, maintain, and troubleshoot cameras, microphones, speakers, projectors, and other audio-video equipment for classrooms, interviews, meetings, and events.

- Coordinate with vendors and the internal IT team for hardware repairs, software upgrades, and network-related issues.

- Perform routine maintenance of IT equipment to ensure smooth day-to-day operations.

- Maintain inventory and records of IT assets and technical equipment.

Student Support

- Provide technical assistance to students using the Learning Management System (LMS) or Learning App.

- Resolve issues related to login, password reset, course access, video playback, app functionality, and other technical concerns.

- Coordinate with students through phone, email, or other communication channels to ensure timely issue resolution.

- Escalate unresolved issues to the relevant teams and follow up until closure.

- Maintain records of student queries and ensure a positive support experience.

Operations Support





- Provide on-site technical support during online classes, interviews, webinars, and internal meetings.

- Ensure all technical equipment is operational before scheduled sessions.

- Prepare reports on recurring technical issues and recommend preventive measures.

- Collaborate with cross-functional teams to improve technical processes and user experience.

Required Skills

- Good knowledge of computer hardware and Windows operating systems.

- Understanding of networking concepts, including Wi-Fi, LAN, routers, and internet troubleshooting.

- Experience with audio-video equipment setup and troubleshooting.

- Familiarity with software installation and system configuration.

- Solid communication, coordination, and problem-solving skills.

- Ability to prioritize tasks and handle multiple technical requests efficiently.

Qualification

- Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.

- 1 - 5 years of experience in Technical Operations, IT Support, Desktop Support, or Technical Customer Support.

Preferred Skills

- Experience working with Learning Management Systems (LMS) or EdTech platforms.

- Familiarity with IT asset management and ticketing/helpdesk tools.

📌 Technical Associate - Ranchi
🏢 Drishti Group
📍 Ranchi