CSR Job Description and Registration Process QR

CSR International Voice Job Responsibilities / Authorities

 Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

 Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

 Place outbound calls to customers when required in line with Client / Company guidelines  Work productively whilst maintaining exceptional call/data quality standards in line with targets

 Contribute to the team through open and regular communication with peers / supervisors

 Adhere to all company or departmental policies and procedures (personnel and operational)

 Working days : 5days (Rotational Weekoff)

 WFO/WFH : Work from office

 Shift : US Shift, (Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

 Location – Bangalore

 Experience - Fresher (Graduates/10+2) (2024 to 2026 passouts)

 Its C2H Role (where working company would be Accenture but payroll company will be Teamlease Services Limited.



Knowledge & Skill Requirement  Ability to demonstrate an productive use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

 Good technical aptitude with an ability to learn quickly

 Excellent verbal and written communication skills Experience Profile Personal Attributes

 Ability to work under pressure • Attention to detail

 Team worker • Positive Attitude

 Quick Learner • Punctual and Disciplined

 Customer Focussed • Results driven  High standards of Integrity • Good Communication skills

Interested candidates share cv

Kavya Hr - (phone hidden)

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https://forms.gle/xcpJmTTBegKcRC1W8 - register it for walkin

Skills: Us Process, Voice Process, International, Customer Executive, International Bpo

Experience: 0.00-0.00 Years

Education: Master OF Business Administration (M.B.A), Master of Library & Information Science (MLIS), Bachelor of Business Administration (B.B.A), Master of Public Administration (MPA), Doctor of Business Administration (DBA), Post Graduate Programme in Management for Executives (PGPX), PGP

📌 International Bpo (Bengaluru)
🏢 Teamlease Digital Private
📍 Bengaluru