Key Responsibilities

Project Management

- Develop and maintain detailed plans for NOC initiatives, deliverables and deadlines.
- Coordinate cross-functional teams including engineering, vendors, field dispatch and client support.
- Manage risks, issues, and dependencies, escalating where necessary.
- Monitor resource utilization and change control for active NOC projects.
- Client-Facing Communication & Reporting
- Serve as the primary point of contact for client stakeholders for all NOC-related project and operational matters
- Prepare and deliver clear, accurate reports on NOC performance metrics, open issues, project timelines and SLA adherence.
- Respond promptly to client inquiries and escalations, ensuring alignment and transparency throughout project execution.

Incorporate client feedback into process improvement initiatives and team planning.

Operational Oversight

- Partner with NOC leadership to ensure daily operations align with defined processes and standards.
- Drive incident response and resolution efforts with a strong sense of urgency, ensuring minimal impact to operations and client environments
- Ensure incident, change, and problem management processes are followed consistently.
- Collaborate with Field Dispatch and Network Engineers to streamline site support and ticket workflows.
- Track and report on operational KPIs (e.g., response time, resolution time, SLA adherence).

Internal Stakeholder Engagement

- Work closely with NOC Manager, Service Delivery Manager (SDM) and Directors to prioritize tasks and align with strategic goals.
- Coordinate feedback loops between technical teams,



client representatives and leadership to drive service excellence.
- What you will bring to the team:
- A proactive mindset and strong sense of urgency in addressing incidents, escalations, and stakeholder communication.
- Demonstrate success in client-facing roles with direct responsibility for communication and service reporting.
- Strong understanding of incident management, change control, and service desk processes.
- Familiarity with tools such as Monday.com, ServiceNow, AT&T; and Granite Portals, etc. and internal ticketing systems.
- Excellent communication and presentation skills; capable of articulating technical issues and resolutions to non-technical audiences.
- Proven ability to manage multiple concurrent tasks and stakeholder expectations.
- Strong understanding of network infrastructure (LAN/WAN, SD-WAN, firewalls, VPNs) and security technologies (SIEM, IDS/IPS, endpoint protection, cloud security).
- Experience working with retail clients or in a retail IT environment is a robust plus.
- Excellent communication, stakeholder management, and leadership skills.
- Experience working with US-based clients and managing remote/global teams.
- Education/Qualifications:
- Bachelor s degree in computer science, Information Technology, or related field.
- PMP, PRINCE2, or equivalent project management certification and ITIL certification.
- 5 - 7 years of experience in IT project management, with at least 3 years in network and security domains.

Skills: operational oversight, Project Management

Experience: 3.00-7.00 Years

📌 Project Manager (Bengaluru)
🏢 zones corporate solutions
📍 Bengaluru