- 24x7 Service Operation. Rotational shifts.
- Installation and configuring the pollers and application.
- Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server .
- Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds.
- Onboarding new device to monitoring and enabling it for alerting. Offboarding devices from SolarWinds following the process.
- Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required.
- Creating new reports, managing the existing ones and making necessary changes to the existing reports/schedules accordingly when required.
- Creating new dashboards, managing the existing ones and making necessary changes to the existing dashboards accordingly when required.
- Conducting regular auditing of existing monitoring setting.
- Performing daily health checks of SolarWinds application.
- Integrating SolarWinds with other tools like XSOAR, ServiceNow etc. Working with XSOAR team for any ticketing related request or issues.
- Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest .
- Support any change, outage or other meetings and provide necessary details and support from SolarWinds end.
- Working with SolarWinds vendor for application related issues.
What you will bring to the team:
- Excellent English communication skills
- A minimum of 2 /3 + years experience in a similar role
- Positive at working under high pressure situation.
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Team Player