- Desktop Support (windows installation, software installation, basic hardware issues troubleshooting)
- VDI Support, ESXi support (knowledge of windows server – 2008,2012,2016, 2019)
- Knowledge of VMware ESXi servers
- Knowledge of O365 suite and support
- Knowledge of troubleshooting of HP/Lenovo hardware issues
- Knowledge of networking (Wi-Fi, LAN connectivity issues)
- Basic knowledge of configuration and managing CISCO Meraki devices (Switches, MX devices etc.)
- Knowledge of activity directory, DNS, DHCE, Office 365 etc.
- Installing and configuring client laptops
- Responding to client IT support requests.
- Meeting with users to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining valuable client relations.
- Tracking and managing work records.
📌 IT Support Engineer (Pune)
🏢 METRO Global Solution Center IN
📍 Pune
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