The Microsoft 365 L2 Administrator will be responsible for supporting, managing, and troubleshooting Microsoft 365 services, including Exchange Online, mail migration, Intune, Conditional Access, Defender, Purview, SharePoint, OneDrive, and Teams. Key Responsibilities • Manage Microsoft 365 users, groups, licenses, roles, and mailbox permissions. • Support Exchange Online, shared mailboxes, distribution groups, and mail flow. • Troubleshoot email delivery issues, bounce backs, spam, quarantine, and message trace. • Configure and support MX, SPF, DKIM, DMARC, Autodiscover, connectors, and transport rules. • Support mail migration to Microsoft 365 from IMAP, Exchange, Google Workspace, PST, and hybrid environments. • Prepare migration batches, monitor migration status, resolve migration errors, and perform post-migration validation. • Administer Microsoft Intune for device enrollment, compliance policies, configuration profiles, app protection, and device actions. • Support MDM for Windows, Android, and iOS/iPadOS devices. • Configure and troubleshoot Entra ID, MFA, Conditional Access, sign-in logs, and user access issues. • Support Microsoft Defender for Office 365, Endpoint, Cloud Apps, phishing protection, malware protection, and quarantine. • Support Microsoft Purview features such as DLP, retention, audit logs, eDiscovery, and sensitivity labels.



• Provide L2 support for SharePoint Online, OneDrive, and Microsoft Teams. • Troubleshoot SharePoint permissions, OneDrive sync, Teams meetings, channels, guest access, and sharing issues. • Use PowerShell for mailbox, user, license, migration, and reporting tasks. • Handle L2 tickets, service requests, escalations, RCA notes, and technical documentation. • Coordinate with customers, internal teams, vendors, and Microsoft Support when required. Required Skills • Microsoft 365 administration experience. • Solid knowledge of Exchange Online and mail flow. • Experience in Microsoft 365 mail migration. • Working knowledge of Intune, MDM, Entra ID, Conditional Access, Defender, Purview, SharePoint, OneDrive, and Teams. • Good understanding of email DNS records such as MX, SPF, DKIM, DMARC, and Autodiscover. • Basic to intermediate PowerShell knowledge. • Good troubleshooting, communication, documentation, and coordination skills. Microsoft 365 L2 Administrator JD Preferred Skills / Qualifications • Hybrid Exchange, Entra Connect, Intune Autopilot, Defender for Endpoint, DLP, and sensitivity label knowledge. • MSP, enterprise support, or cloud support experience. • ITIL process understanding. • Graduate or diploma in IT / Computer Science. • Microsoft 365 or Azure certifications will be an added advantage.

📌 Microsoft 365Support (Kochi)
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📍 Kochi