About the Opportunity

A reputed Rehabilitation & Multispecialty Healthcare Center in Hyderabad is committed to delivering exceptional patient care through world-class rehabilitation, diagnostics, and wellness services. We are looking for a Front Office Executive with a background in the Hotel & Hospitality Industry who can provide outstanding guest experience, manage patient interactions professionally, and ensure smooth front-office operations.

Role & Responsibilities

- Welcome patients and visitors with a warm and professional approach while ensuring an excellent customer experience.

- Manage front desk operations including patient registration, appointments, admissions, and discharge coordination.

- Handle incoming calls, emails, and walk-in inquiries while providing accurate information about hospital services.

- Coordinate with doctors, nursing staff, billing, and other departments to ensure seamless patient flow.

- Maintain patient records, appointment schedules, and front office documentation with complete accuracy.

- Process billing support, payment collections, receipts, and daily cash reconciliation as per hospital policies.

- Address patient concerns, feedback, and escalations professionally while ensuring timely resolution.

- Ensure reception and waiting areas are well-maintained and deliver hospitality-level service standards.

- Prepare daily MIS reports,



appointment summaries, and front office operational reports for management.

- Follow hospital SOPs, quality standards, and confidentiality guidelines at all times.

Skills & QualificationsMust-Have

- Graduate in any discipline (Hotel Management/Hospitality preferred)

- 1+ Years of Front Office or Guest Relations experience

- Experience in Hotel, Hospitality, Healthcare, or Customer Service Industry

- Excellent English & Local Language Communication

- MS Office (Excel, Word, Outlook)

- Customer Relationship Management

- Appointment Scheduling & Coordination

- Billing & Cash Handling Basics

- Professional Grooming & Presentation

- Strong Interpersonal & Problem-Solving Skills

Preferred

- Experience in Hotels

- Familiarity with Hospital Management Systems (HMS) or Front Office Software

- Experience handling VIP guests or patient relationship services

Advantages & Culture Highlights

- Work with one of Hyderabad's reputed Rehabilitation Healthcare Centers

- Professional and patient-centric work environment

- Career growth opportunities in hospital administration and operations

- Performance-based incentives and annual salary revisions

- Ongoing learning and development programs

- Stable organization with long-term career opportunities

📌 Front Office Executive (Hyderabad)
🏢 REGUL SOLUTIONS
📍 Hyderabad