-
Location: Kolkat
- aProcess: Domestic Banking Proces
s
Key Responsibilitie
- s:
Drive operational excellence and achieve business K
- PIsLead, mentor, and develop Team Leaders and frontline te
- amsMonitor productivity, quality, customer satisfaction, and process complia
- nceManage client expectations and stakeholder relationsh
- ipsIdentify improvement opportunities and implement process enhanceme
- ntsEnsure adherence to SLAs, operational metrics, and organizational polic
ies
Preferred Candidate Prof
- ile:
Experience managing Domestic Banking/BFSI operations in a BPO enviro
- nmentStrong people management and stakeholder management s
- killsProven track record of delivering operational KPIs and business out
- comesExcellent communication, analytical, and problem-solving abil
- itiesGraduation is mand
atory
📌 Operations Manager (Kolkata)
🏢 TP
📍 Kolkata
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