Location: HSR Layout, Bangalore (Onsite)

Department: Operations / Finance Collections

Employment Type: Full-Time

About NextNation

NextNation is a global talent mobility company specializing in international education, migration, and career placement solutions. We support candidates throughout their journey by providing language training, documentation assistance, job placement support, and relocation services.

Role Overview

The Collections & Escalation Executive will be responsible for managing candidate payment follow-ups, EMI collections, overdue accounts, and customer escalations. The role requires strong communication skills, persistence, negotiation abilities, and the capability to handle sensitive conversations professionally while maintaining positive customer relationships.

Key Responsibilities Collections & Payment Follow-Up

• Conduct daily follow-ups with candidates regarding upcoming, overdue, and bounced EMI payments.

• Ensure timely collection of unpaid EMIs, down payments (DPs), and other outstanding dues.

• Contact candidates via calls, WhatsApp, emails, and other communication channels.

• Maintain collection records and update payment statuses in internal systems.

• Coordinate with finance partners such as JODO and other lending institutions regarding payment statuses.

Escalation Management

• Handle payment-related escalations raised by candidates.

• Act as the primary point of contact for candidates facing payment difficulties.

• Coordinate with internal teams to resolve customer concerns efficiently.

• Maintain proper documentation of all escalations and resolutions.

• Escalate critical cases to management when required.

Reporting & Compliance

• Prepare daily, weekly, and monthly collection reports.

• Track collection performance against assigned targets.

• Maintain accurate records of communication, commitments, and payment follow-ups.

• Ensure adherence to company policies and collection processes.





Customer Relationship Management

• Build professional relationships with candidates while ensuring timely collections.

• Negotiate payment commitments and follow up until closure.

• Educate candidates regarding payment obligations and program policies.

• Reduce delinquency and improve collection efficiency through proactive engagement.

Key Result Areas (KRAs) Daily KRAs

• Follow up on all due and overdue EMI accounts.

• Collect pending EMIs and down payments.

• Update collection tracker with accurate follow-up notes.

• Resolve and close assigned escalations within defined timelines.

• Meet daily call and follow-up targets.

Weekly KRAs

• Achieve assigned collection targets.

• Reduce outstanding overdue accounts.

• Submit escalation and collections status reports.

• Improve candidate response and payment conversion rates.

Skills & Qualifications

• Bachelor's degree in any discipline.

• 1–3 years of experience in collections, recovery, customer support, or escalation handling preferred.

• Excellent verbal and written communication skills.

• Strong negotiation and persuasion abilities.

• Ability to handle difficult conversations professionally.

• Proficiency in Microsoft Excel, Google Sheets, and CRM tools.

• Strong documentation and reporting skills.

• Ability to work under targets and deadlines.

Success Indicators

The ideal candidate should demonstrate:

• Strong follow-up and negotiation skills.

• High accountability and ownership.

• Excellent escalation handling capabilities.

• Consistent achievement of collection targets.

• Strong customer management and conflict resolution skills.

• Ability to maintain professionalism under pressure.

Why Join NextNation?

• Rapid-growing international education and mobility company.

• Opportunity to work closely with operations, finance, and leadership teams.

• Exposure to customer lifecycle management and collections operations.

• Growth-oriented and performance-driven work environment.

📌 Collections & Escalation Executive (Bengaluru)
🏢 NextNation
📍 Bengaluru