- ROLE: Executive Customer Experience
- LOCATION: Indore
- NUMBER OF DIRECT REPORTEES: Individual contributor role
Key Relationships:
- REPORTS TO: Supervisor/TL Customer Experience
About the Role:
- Handling customer queries (Outbound calls).
- Handling customers queries (Chat support).
- Reminding / connecting with customers to collect invoice due amount.
- Coordinating with internal departments to prioritize resolution of customer queries.
- Handling social media escalations.
- Reaching out to detractors to understand their concerns.
- Supporting to enhance overall NPS/C-Sat.
- Responding to customers reaching out via email.
Preferred Qualifications:
- Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Qualified Degree (in any field).
- Punctual and motivated.
- Excellent verbal and written communications skills.
- English & Hindi fluency required (at least Upper-Intermediate level).
- Freshers and experienced candidates can apply (Experience will be preferred over freshers).