ABOUT THE ROLE - We are looking for a dynamic hospitality professional from the 5-star hotel industry, preferably someone with experience as a Lobby Manager / Guest Relations / Front Office Leadership role, having strong networking, relationship-building capability, and excellent connect within the hospitality industry.

The candidate will play a key role in developing and strengthening business relationships with premium hotels, luxury wellness brands, hospitality chains, fitness centres, and high-end commercial clients for our Fitness & Wellness Equipment business.

KEY RESPONSIBILITIES

· Identify and develop relationships with hospitality consultants, architects, interior designers, PMC companies, and wellness advisors associated with luxury hotel and wellness projects.

· Create and maintain a solid database of hospitality clients, upcoming hotel projects, wellness centres, luxury clubs, and premium residential developments for business expansion.

· Act as a bridge between hospitality clients and internal departments to ensure high standards of customer experience and service delivery.

· Ensure timely follow-up on inquiries, proposals, negotiations, and project discussions to improve business conversion ratios.

· Support the Management team in preparing hospitality-focused business strategies, market penetration plans, and relationship development initiatives.

· Gather market intelligence relating to competitor pricing, hospitality trends, customer expectations, and new business opportunities.

· Develop key account management plans for strategic hospitality clients and ensure long-term engagement and repeat business opportunities.





· Ensure high standards of post-sales relationship management and customer satisfaction through regular client interaction and service coordination.

· Assist in branding and positioning initiatives within the hospitality and luxury wellness segment through relationship-building activities and strategic networking.

· Conduct periodic reviews with hospitality clients to understand evolving requirements, feedback, and opportunities for upgrades or expansion.

· Support leadership in identifying premium partnerships and collaborations with hospitality chains, wellness brands, luxury clubs, and fitness consultants.

· Ensure professional representation of the company’s image, values, and service standards while dealing with premium hospitality clientele.

· Prepare periodic MIS reports covering client meetings, business pipeline, project status, hospitality leads, conversion updates, and market developments.

· Drive customer engagement initiatives including experience sessions, wellness events, product showcases, and hospitality interaction programs.

· Continuously work towards strengthening the company’s visibility and credibility within the hospitality and wellness industry ecosystem.

· Promote company’s premium fitness and wellness solutions to hospitality clients.

· Support business development initiatives for hotel gym setups, wellness centres, spas,



and luxury fitness projects.

· Work closely with Sales, Service, Logistic and Leadership teams for smooth execution and customer satisfaction.

· Represent the company in hospitality events, exhibitions, and networking forums.

DESIRED PROFILE

· Candidate from reputed 5-star hotel / hospitality background.

· Experience in Lobby Management, Guest Relations, Front Office Operations, or Hospitality Business Development preferred.

· Strong industry networking and relationship management skills.

· Excellent communication, presentation, and interpersonal skills.

· Pleasing personality with professional approach and customer orientation.

· Ability to engage with senior management and premium clientele.

· Passion for hospitality, wellness, luxury lifestyle, and customer experience.

PREFERRED EXPERIENCE

· 8 to 15 years of experience in Hospitality Industry.

· Existing connect with luxury hotels, hospitality groups, wellness centers, and premium commercial establishments will be an added advantage.

QUALIFICATION

· Graduate / Hotel Management Degree preferred.

· MBA or equivalent qualification will be an advantage.

KEY SKILLS

· Hospitality Relationship Management

· Networking & Business Development

· Client Engagement

· Premium Customer Handling

· Presentation & Coordination Skills

· Commercial Awareness

· Leadership & Communication

COMPANY EXPECTATION - The role requires a highly relationship-driven professional who can leverage hospitality industry exposure and contacts to strengthen the company’s presence in the premium Fitness & Wellness segment.

📌 General Manager - Hospitality (Mumbai)
🏢 THE INDIA FITNESS CONNECT PRIVATE
📍 Mumbai