Customer Support Executive - Voice | Teleperformance Mohali
Hiring for E-Commerce Returns Process | Teleperformance Mohali
Teleperformance is expanding its customer support team and is looking for energetic, detail-oriented, and customer-centric professionals for the E-Commerce Returns Process at our Mohali site .
If you enjoy problem-solving and helping customers with post-purchase concerns, this role is perfect for you.
Location - Mohali, Punjab
Designation - Returns Process Executive
Shift Details
- 6 Days Working
- Rotational Shifts
- Rotational Weekly Offs
Salary Package
- CTC : 19,000
Candidate Profile
- Graduate or Undergraduate
- Freshers and experienced candidates can apply
- Strong verbal and written communication skills
- Customer-focused attitude
- Basic computer and typing proficiency
- Flexible to work in rotational schedules
Job Responsibilities
- Assist customers with return, refund, replacement, and exchange requests.
- Investigate and resolve customer concerns related to product returns.
- Coordinate with internal teams to ensure timely issue resolution.
- Update customer interactions accurately in the system.
- Adhere to quality and compliance standards.
- Deliver an exceptional customer experience during every interaction.