Customer Service Specialist

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

1 year(s)

1 year(s)

Apply By

Not Provided

Posted 2 days ago

Job

Be an early applicant

About the job

Job Title: Voice Process Executive Analyst/Sr. Analyst

Location: Noida

Reports to: Team Leader / Process Manager

Job Summary

We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.

Key Responsibilities

Handle mortgage outbound customer calls professionally.

Understand customer needs and provide accurate information or solutions.

Maintain call quality standards in terms of tone, clarity, grammar, and active listening.

Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.

Record and update customer interactions in the CRM system.

Escalate unresolved issues to the appropriate department for timely resolution.

Stay updated on product, process, and system knowledge to provide correct information.

Adhere to company policies, process guidelines, and compliance requirements.

Required Skills & Competencies

Excellent verbal communication skills in English.





Explicit pronunciation and good voice modulation.

Strong active listening and interpersonal skills.

Ability to handle pressure and high call volumes.

Problem-solving attitude with a customer-first approach.

Basic computer literacy (MS Office, CRM tools, email handling).

Qualifications

Minimum: 10+2 / Graduate in any discipline.

13 years of experience in voice process/customer service.

Experience in [ INTERNATIONAL BPO/ US - BFSI/ US - INSURANCE - VOICE] will be an advantage.

Shift & Work Environment

24X7 Process, Split offs

[Work from Office]

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Service Specialist (Noida)
🏢 Anaptyss
📍 Noida