Cityfurnish India Private Limited is hiring for the role of Customer Support!
Responsibilities of the Candidate:
- Manage tickets and update customer information in the database during and after each call.
- Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
- Convert Leads to current orders.
- Contact potential customers to showcase company products or services
- Follow-up on Interested Leads
- Negotiate prices and terms with customers
- Get the documentation done for the converted leads
- Work with other team members to ensure customer satisfaction
- Engage in problem-solving and process improvement.
- Develop strategies to ensure judicial usage of resources and timely delivery