Job Type: Remote | Long-term Contract (3–5 years stability)
Shift: Night Shift (aligned with US time zones)
Experience: Must have Cross sell/ Upsell in a BPO
Job Overview
We are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers.
Key Responsibilities
- Handle inbound and outbound customer calls for US clients
- Provide prompt, accurate, and professional customer support
- Resolve customer queries, complaints, and issues efficiently
- Maintain clear and detailed records of customer interactions
- Meet performance metrics such as call quality, resolution time, and customer satisfaction
- Adhere to company policies and client guidelines at all times
Required Experience & Skills
- Prior experience in a US Voice Process is mandatory
- Strong verbal communication skills in English with a neutral or clear accent
- Excellent listening and problem-solving abilities
- Ability to handle high-pressure situations with professionalism
- Comfortable working night shifts on a long-term basis
- Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions
- Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics
- Strong persuasion and rapport-building skills with a customer-centric approach
Technical Requirements
- Personal laptop/PC with Windows 11
- Minimum 16 GB RAM
- Dual-screen setup (Laptop + at least 1 external monitor)
- High-speed and stable internet connection (backup preferred)
- Quiet and distraction-free work environment
What We Offer
- Reliable, long-term contract (3–5 years)
- Consistent hourly pay
- Work-from-home flexibility
- Opportunity to work with international clients
📌 Customer Support Executive – US Voice Process Night Shift (WFH) (Madhya Pradesh)
🏢 CountriTech
📍 Madhya Pradesh
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