Remote: Remote

ABOUT THE ROLEAs a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.ROLE DETAILSLocation: India (Remote)Employment type: Full-timeCompensation: Competitive salary + performance bonusBenefits: Paid leave, equipment allowanceWHAT YOU’LL DORespond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions,



and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experienceWHAT WE’RE LOOKING FOR1–3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setupNICE TO HAVEExperience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materialsEQUAL OPPORTUNITY STATEMENTConnekt is an equal chance employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

📌 Customer Service Specialist (St.Thomas Mount)
🏢 Connekt
📍 St.Thomas Mount