The Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.DescriptionResponsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call centerThis role will also be providing compliance guidance when running outbound campaignsResponsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goalsEnsure adequate staffing levels and minimize organizational risks.Perform daily uploads, downloads,



and importingEnsure and document outbound dialer activityAnalyze dialer-output data to identify potential problems and issuesRun payment report regularlyCreate and update dialing campaigns filter, list strategies, and reportsMonitor and adjust the performance of the dialer systemsResponsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign managementResponsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumesConfiguration of current campaigns: creation, user profiles, worksheets, etcProvide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS

📌 Manager (Kanpur)
🏢 EXL
📍 Kanpur