Job Description

Salon Manager -

Company: KNK Salon
Location: Hazratganj, Lucknow, Uttar Pradesh – 226001
Employment Type: Full-Time
Department: Operations & Client Experience

Reporting To: Director / General Manager

About KNK Salon

KNK Salon is a premium luxury salon and wellness destination committed to delivering exceptional beauty, grooming, skin, and wellness experiences. Our focus is on combining world-class services, highly skilled professionals, premium products, and outstanding customer care to create an unmatched salon experience.

As we continue to expand, we are looking for a dynamic and experienced Salon Manager who can lead day-to-day operations, build high-performing teams, ensure exceptional customer service, drive business growth, and maintain the highest standards of operational excellence.

Position Summary

The Salon Manager will be responsible for overseeing all salon operations, managing staff performance, ensuring superior guest experiences, achieving revenue targets, maintaining operational efficiency, and implementing business development initiatives.

The ideal candidate should possess strong leadership skills, excellent business acumen, experience in premium salons or luxury hospitality, and the ability to motivate teams while ensuring seamless salon operations.

Key Responsibilities Salon Operations

- Oversee the complete day-to-day operations of the salon.
- Ensure smooth coordination between reception, stylists, therapists, aestheticians, and support staff.
- Monitor appointment schedules to maximize productivity and minimize waiting time.
- Ensure adherence to company SOPs and operational standards.
- Maintain cleanliness, hygiene, ambience, and presentation of the salon at all times.
- Resolve operational issues promptly and efficiently.

Team Leadership & People Management

- Lead, motivate, and supervise the salon team.
- Conduct daily team briefings and operational meetings.
- Monitor employee attendance, punctuality, grooming, and discipline.
- Train and mentor new employees.
- Conduct performance reviews and provide regular feedback.
- Prepare staff duty rosters and shift schedules.
- Foster a positive, collaborative, and performance-driven work culture.

Client Experience & Customer Service





- Deliver exceptional customer service and ensure a luxury guest experience.
- Personally handle VIP clients and client escalations.
- Resolve complaints professionally and ensure timely resolution.
- Build long-term relationships with clients to enhance retention.
- Monitor client satisfaction and implement service improvements.
- Encourage repeat visits through personalized engagement.

Sales & Revenue Management

- Achieve monthly and annual revenue targets.
- Drive retail product sales and service upgrades.
- Promote memberships, packages, loyalty programs, and seasonal offers.
- Monitor daily sales performance and conversion rates.
- Identify opportunities to increase average ticket size.
- Collaborate with the marketing team on promotional campaigns and events.

Inventory & Vendor Management

- Monitor inventory levels of professional products and retail stock.
- Ensure timely procurement and stock replenishment.
- Conduct regular inventory audits.
- Minimize product wastage and control operational costs.
- Coordinate with vendors and suppliers for timely deliveries.
- Ensure proper storage and stock management practices.

Financial & Administrative Responsibilities

- Monitor daily revenue, billing accuracy, and cash handling.
- Review daily sales reports and operational MIS.
- Coordinate with the accounts team for billing, collections, and reconciliations.
- Control expenses while maintaining service quality.
- Assist management in budgeting and operational planning.

Quality Assurance & Compliance

- Ensure strict compliance with hygiene, sanitation, and safety standards.
- Maintain equipment and ensure timely servicing.
- Ensure compliance with company policies and statutory regulations.
- Implement and monitor SOPs across all service categories.
- Maintain complete operational documentation and reports.

Business Development

- Develop strategies to increase walk-ins and repeat business.
- Build relationships with corporate clients,



residential communities, and local partners.
- Identify market trends and recommend new services.
- Support new service launches and promotional initiatives.
- Work closely with digital marketing and CRM teams to improve lead conversion.

Reporting & MIS

Prepare and submit regular reports including:

- Daily Sales Report
- Revenue Analysis
- Client Retention Report
- Staff Productivity Report
- Inventory Report
- Customer Feedback Report
- Monthly Business Performance Report

Qualifications

- Bachelor's degree in Business Administration, Hospitality, Retail Management, or a related field preferred.
- Professional certification in Salon or Spa Management is an added advantage.

Experience

- Minimum 4–8 years of experience in salon, spa, luxury retail, hospitality, or wellness management.
- At least 2 years in a managerial or supervisory role.
- Experience managing premium salon operations is highly preferred.
- Proven track record of achieving revenue and operational targets.

Required Skills

- Robust leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-focused mindset with strong problem-solving skills.
- Sales and business development orientation.
- Operational planning and execution.
- Inventory and vendor management.
- Financial understanding and reporting skills.
- Conflict resolution and decision-making.
- Time management and multitasking.
- Proficiency in salon management software, POS systems, and Microsoft Office.

Key Competencies

- Leadership
- Business Acumen
- Customer Relationship Management
- Team Building
- Sales Orientation
- Operational Excellence
- Strategic Thinking
- Attention to Detail
- Accountability
- Professional Grooming & Presentation

What We Offer

- Competitive salary with performance-based incentives.
- Opportunity to lead a premium salon brand.
- Professional growth and leadership development.
- Supportive and collaborative work environment.
- Exposure to luxury beauty and wellness services.
- Employee discounts on salon services and products.
- Long-term career progression within the organization.

Interested candidates may share their updated CV with:

Email: [Confidential Information]

HR Contact: +91 (phone hidden)

📌 Salon Manager (Lucknow)
🏢 Knk Awadh
📍 Lucknow