Position: Inside Sales Executive
Department: Mobility & Wellness
Location: Pune (On-site)
Working Days: 6 days a week (Rotational week-offs)

Shift Timing: Rotational (Day Shifts)

About Frido

Frido is a new India D2C brand revolutionizing the way people experience mobility

and comfort from electric wheelchairs and scooters to ergonomic seating solutions

and wellness-driven lifestyle products. At Frido Mobility, we are building accessible,

design-first products that enable independence and wellbeing.

Role Overview

As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales

conversions for our mobility products. You will handle inbound and outbound leads,

understand customer needs, provide tailored product recommendations, and ensure a

smooth buying experience from inquiry to order closure.

This role demands excellent communication, empathy, and strong product

understanding, as you’ll be assisting B2C customers (individual buyers)

Key Responsibilities

- Handle daily inbound and outbound calls, Whats App, and email inquiries from leads generated via ads, website, and marketplaces.
- Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.
- Share product videos, brochures, and quotations with customers to aid decision-making.
- Maintain and update lead details, follow-ups,



and sales status in CRM tools (Lead Squared / Gorgias / Google Sheets).
- Follow a structured sales call process discovery, pitch, demo, objection handling, and closure.
- Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.
- Achieve daily/weekly/monthly revenue and conversion targets.
- Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

- Solid communication skills (English & Hindi mandatory; regional languages are a plus)
- Sales-driven mindset with high energy and ownership
- Ability to understand customer psychology and build rapport quickly
- Experience with CRMs, Whats App Business, or sales tracking tools preferred
- Problem-solving and objection-handling skills
- Empathy towards elderly or differently abled customers

Requirements

- Experience: Fresher / 1–3 years in Inside Sales / Tele sales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred)
- Education: Graduate or equivalent
- Availability: Willing to work 6 days a week with rotational week-offs

What We Offer

- Market-competitive salary + attractive performance incentives
- Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space
- Structured training on product knowledge and customer interaction
- Career growth opportunities into Team Lead / Key Account / B2B Sales roles

📌 Inside Sales Executive (Pune)
🏢 Frido
📍 Pune