Job Description

About the Role:

We are seeking an experienced Enterprise Account Manager with over 9 years of experience in managing customers in Software Services business line. The ideal candidate will have a strong background in account management, business development, and client relationship management within the IT services industry.

This role requires strategic thinking, customer-centric approaches, and the ability to drive revenue growth by managing key enterprise accounts.

Key Responsibilities:

1. Account Management & Customer Success:

- Manage and grow relationships with enterprise customers, ensuring high customer satisfaction.
- Act as a trusted advisor, understanding clients business needs and aligning IT services to their objectives.
- Maintain a deep understanding of customers industries, challenges, and future technology requirements.
- Ensure timely delivery and execution of services with cross-functional teams.

1. Business Development & Revenue Growth:

- Identify upsell and cross-sell opportunities within existing accounts.
- Develop and execute account growth strategies, ensuring revenue targets are met or exceeded.
- Lead contract renewals, negotiations, and service expansions.
- Monitor account health, market trends, and competitor activities to drive sales opportunities.

1. Relationship & Stakeholder Management:

- Build strong relationships with key stakeholders, decision-makers, and influencers within client organizations.
- Act as the primary point of contact for client escalations and issue resolution.




- Work closely with technical and delivery teams to ensure seamless service delivery.

1. Collaboration & Strategy Execution:

- Work with internal teams (pre-sales, solution architects, and delivery teams) to craft customized IT service solutions.
- Provide insights and feedback to marketing and product teams for service enhancements.
- Contribute to strategic planning and execution of company-wide sales initiatives.

Key Skills & Qualifications:

- 9+ years of experience in enterprise account management within the IT services industry.
- Proven track record of managing and growing IT service accounts.
- Strong understanding of IT services, including cloud computing, managed services, cybersecurity, and digital transformation.
- Excellent communication, negotiation, and presentation skills.
- Ability to engage with C-level executives and senior stakeholders.
- Experience with CRM tools and sales automation platforms.
- Strong problem-solving skills and a customer-first mindset.

Preferred Qualifications:

- MBA or relevant post-graduate degree in Sales, Marketing, or Business Administration.
- Prior experience working in IT service firms catering to enterprise clients.
- Familiarity with ITIL, Agile, or project management frameworks is a plus.

Why Join Us

- Opportunity to work with leading enterprise clients in a dynamic IT services firm.
- Market-competitive salary and performance-based incentives.
- Collaborative work environment with career growth opportunities.

If you have the expertise and passion for enterprise account management in IT services, we invite you to apply and be a part of our growing team in Vadodara.

📌 Enterprise Account Manager - IT Services (Vadodara)
🏢 Rishabh Software Private
📍 Vadodara