o Achieve month-wise sales objectives in his/her area– Overall Volume, GSV and NSV Target.
o Build strong relationship with customers; retain and maintain the current customer base (arrest churn).
o Ably capture customer needs and address them through solution selling.
o Collection in line with credit terms offered by DB.
o Generate customer leads, initiate customer product trials and acquire customers in his/her territory.
o Work with DBM towards increasing Share Of Wallet with current customer.
o Ensure that any supplies to customer are made in line with agreed terms and agreed process.
o Responsible for maintaining relationships within customer hierarchy and for reviewing the customer contract performance periodically.
o Ensure timely escalation and resolution of customer complaints.
o Support customers with inventory optimization.
o Support the inventory management at DB with market insights.
o Support territory business development plans.
o Educate customers on new products and customer / consumer benefits.
o Keep self-updated on latest product, technologies and WoW as required. To complete all assigned training programs on time.
o Fully comply with our BP Code of Conduct and local competition legalization. Ensure compliance with country regulations, BP Group, Segment and regional policies and standards.
§ Act in a manner consistent with the BP Values & Behaviors by leading through our values, building enduring capability and maximizing value by strictly adhering to secure, Ethical & compliant behavior for all activities in the market including company processes for “Distributor Claim Management.”