Quality Analyst (Bengaluru)

Quality Analyst (Bengaluru)

05 Aug
|
Kap Call Center
|
Bengaluru

05 Aug

Kap Call Center

Bengaluru

Roles & Responsibilities – Quality Analyst (B2B Process)

* Audited live and recorded calls to ensure quality, compliance, and process adherence.

* Identified performance gaps and provided feedback, coaching, and corrective actions.

* Conducted quality evaluations, maintained audit reports, and tracked agent performance.

* Delivered training and refresher sessions to improve communication, pitching, and process knowledge.

* Shared daily, weekly, and monthly quality reports with actionable insights.

* Ensured adherence to scripts, compliance standards, and client requirements.

* Supported team development through continuous mentoring and performance improvement initiatives.

* Language Requirement: Fluent in English, Hindi, Telugu, and Kannada (mandatory).

📌 Quality Analyst (Bengaluru)
🏢 Kap Call Center
📍 Bengaluru

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