- Follow up with customers regarding pending loan EMIs and overdue payments.
- Conduct regular field visits to customer locations for payment collection and recovery.
- Explain outstanding amounts, repayment schedules, and available payment options.
- Maintain qualified and positive relationships with customers.
- Negotiate suitable repayment arrangements as per company policies.
- Achieve daily, weekly, and monthly collection targets.
- Update customer payment details and collection activities in the company system or mobile application.
- Prepare and submit daily collection reports and MIS updates.
- Identify overdue and high-risk accounts and report them to the reporting manager.
- Resolve customer payment-related queries and escalate unresolved issues when required.
- Coordinate with the sales, credit, and operations teams for collection-related matters.
- Ensure all collection activities follow company policies, applicable regulations, and ethical standards.