We are seeking a reliable and customer-focused Field Service Technician to install, maintain, and troubleshoot broadband, networking, and communication equipment at customer locations. The ideal candidate should possess strong technical skills, excellent problem-solving abilities, and a commitment to delivering outstanding customer service.

- Key ResponsibilitiesInstall and configure Fiber Broadband (FTTH), Wi-Fi routers, ONTs, and networking devices.
- Perform on-site installation, maintenance, and repair of internet and network services.
- Diagnose and resolve connectivity, hardware, and configuration issues.
- Respond to customer service requests and resolve complaints within the defined SLA.
- Test and verify internet speed, signal strength, and service quality after installation.
- Perform fiber cable termination, splicing, and fault identification when required.
- Replace or repair faulty networking equipment and customer premises devices.
- Coordinate with the NOC and technical support teams for complex troubleshooting.
- Maintain accurate service reports, installation records, and customer documentation.
- Ensure compliance with company safety standards and operational procedures.
- Educate customers on the proper use of installed equipment and basic troubleshooting.
- Maintain tools, equipment, and inventory assigned for field operations.
- Required SkillsKnowledge of Fiber Broadband (FTTH), GPON, Ethernet, and Wi-Fi networking.




- Understanding of TCP/IP, IP addressing, LAN/WAN, and basic routing.
- Ability to troubleshoot routers, ONTs, switches, and internet connectivity issues.
- Familiarity with fiber testing equipment is an advantage.
- Good communication and customer service skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and under pressure.
- QualificationsITI, Diploma, or Bachelor's degree in Electronics, Electrical, Computer Science, Information Technology, or a related field.
- Freshers with technical knowledge are encouraged to apply.
- Experience0–3 years of experience in ISP, Telecom, Networking, or Technical Field Services.
- Freshers are welcome.
- Preferred SkillsExperience with Fiber Optic installations.
- Basic networking certifications (CCNA, HCIA, etc.) are an advantage.
- Valid two-wheeler driving license (preferred).
- Salary & BenefitsCompetitive salary based on experience.
- Performance-based incentives.
- Travel allowance and mobile reimbursement (as per company policy).
- Training and certification opportunities.
- Growth opportunities within the organization.
- PF, ESI, and other statutory benefits (as applicable).
- Key CompetenciesCustomer-centric approach.
- Technical troubleshooting.
- Time management.
- Teamwork and communication.
- Attention to detail.
- Ability to work in field environments and rotational shifts.
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📌 Field Service Technician (Noida)
🏢 Nestocast Media Solutions
📍 Noida