As a Client Relations Team Leader, I lead a energetic team focused on delivering exceptional client experiences while ensuring smooth operations, strong relationships, and timely fixed payout management.
? Key Responsibilities
? Build and nurture long-term client relationships.
? Lead, coach, and inspire the Client Relations team.
? Manage and coordinate fixed payouts accurately and on schedule.
? Resolve client queries, concerns, and escalations with professionalism.
? Monitor team performance and maintain high service standards.
? Drive client satisfaction, retention, and loyalty.
? Track payout records, prepare reports, and ensure compliance.
? Collaborate with internal teams for seamless client support and payment processes.
? Identify opportunities to improve client engagement and operational efficiency.
? Deliver a positive, reliable, and customer-first experience.
? Core Skills
? Client Relationship Management •
? Team Leadership •
? Fixed Payout Management •
? Reporting & Analytics •
? Communication •
? Problem Solving •
⏰ Time Management •
? Customer Satisfaction •
? Process Improvement
📌 Sales Team Leader (Kolkata)
🏢 Shritisha Consultancy
📍 Kolkata
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