Hiring – Customer Support Executive

? Location: Ghatkopar, Mumbai

? Experience: 1–4 Years

?️ Working Days: 6 Days/Week

? Job Responsibilities:

Handle inbound and outbound customer interactions via calls, emails, and other

communication channels

* Address customer queries, concerns, and requests in a timely and qualified

manner

* Manage minor issues independently and escalate complex cases to the relevant

internal departments

* Coordinate with internal teams (operations, collections, underwriting, etc.) to

resolve customer concerns efficiently

* Ensure accurate and timely documentation of all customer interactions in the

system

* Follow up with customers to ensure closure of queries and satisfaction

* Maintain a high level of service quality and adherence to SLAs

* Identify recurring issues and share feedback with the team for process

improvement

? Preferred Background:

Banking / NBFC / Financial Services / Customer Support / Voice Process

📌 Customer Support Executive (Mumbai)
🏢 Hagnos Marketing and Consulting
📍 Mumbai