- Handle existing customer accounts and take orders through calls, WhatsApp, email, and other communication channels.
- Develop and maintain strong relationships with international clients.
- Identify and acquire new customers through social media, online platforms, and direct outreach.
- Coordinate product promotions on platforms such as Instagram, Websites, and Etsy.
- Follow up with customers for payments and account-related matters.
- Share catalogues, product videos, CAD designs, and other information as required by customers.
- Review customer orders and coordinate with Production, CAD, Diamond, and Dispatch teams for timely execution.
- Monitor urgent orders and ensure on-time delivery.
- Verify sales invoices and maintain sales records.
- Send periodic customer statements and resolve account-related queries.
- Coordinate export/import activities related to repair and replacement orders.
Required Skills
- Good communication and customer handling skills.
- Sales and business development mindset.
- Knowledge of social media and online marketing.
- Basic computer skills (MS Excel, Email, WhatsApp).
- Solid follow-up and coordination abilities.
Preferred Experience
- 1–3 years of experience in Sales, Marketing, Customer Service, or Business Development.
- Experience in Jewellery / Diamond Industry will be preferred.