We are hiring for the position of Tele Collections Executive
Work Location: Bangalore (Bommanahalli)
Key Responsibilities:
- Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts
- Follow up with customers for pending EMI payments and ensure timely collections
- Negotiate repayment plans and resolve payment-related concerns professionally
- Maintain accurate customer interaction records and payment commitments in CRM systems
- Coordinate with field collection teams and backend operations for account resolution
- Ensure compliance with collection processes, company policies, and quality standards
- Address customer queries, escalations, and disputes with empathy and professionalism
- Achieve daily, weekly, and monthly collection targets
Eligibility Criteria:
- 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within the NBFC/BFSI industry
- Excellent communication and convincing skills in English and Hindi
- Regional language proficiency will be an added advantage
- Robust negotiation and problem-solving abilities
- Basic knowledge of CRM tools and MS Office
- Graduate in any discipline
- Age Limit: Below 30 years
Salary: Up to 3.5 LPA + Attractive Incentives
Skills & Requirements
Required SkillsMinimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Handling rolesExcellent communication skills in English and HindiAbility to handle collection targets and customer escalations professionallyGraduate in any discipline