05 Aug
|
Globiva Services Private
|
Hyderabad
05 Aug
Globiva Services Private
Hyderabad
- Answer inbound customer calls and resolve queries related to banking services and products.
- Provide accurate and timely information while maintaining high service quality.
- Build positive customer relationships by ensuring transparent communication in English and regional language.
- Maintain detailed records of customer interactions in the system.
- Escalate unresolved or complex issues to the appropriate department.
- Meet daily/weekly performance metrics like call handling time, resolution, and quality.
- Ensure compliance with company policies, process guidelines, and regulatory requirements.
📌 Customer Service Inbond Process (Hyderabad)
🏢 Globiva Services Private
📍 Hyderabad