• The customer care executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.
• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales.
• You should also be able to liaise with the appropriate departments to resolve customer complaints.
📌 Customer Care Executive (Jaipur)
🏢 Maxgrade
📍 Jaipur
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