- Handle incoming and outgoing customer calls professionally.
- Respond to customer queries through WhatsApp, website live chat, email, and social media.
- Assist customers with product information, sizing, pricing, offers, and order-related questions.
- Maintain a friendly, positive, and solution-oriented approach in every interaction
- Contact customers when delivery attempts fail.
- Coordinate with courier partners for successful re-delivery.
- Update NDR remarks accurately in the shipping portal.
- Reduce RTO by resolving delivery issues promptly.
- Excellent communication skills in english & hindi
📌 Customer Support Executive (Surat)
🏢 Vivaan Enterprise
📍 Surat
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