- Ensure adherence to training SOPs and calendars, achieving 100% attendance across all assigned sites.
- Collaborate with Operations, Managers, and Leads to gather inputs and integrate them into training programs.
- Deliver engaging and interactive training sessions using methods such as case studies, simulations, and practical exercises.
- Incorporate stakeholder feedback to continuously improve training delivery.
2. Training Evaluation and Report Development
- Prepare and maintain the Management Information System (MIS) for training activities, generating reports by the last day of each month.
- Evaluate trainee performance and provide upskilling opportunities through CLR Skill Metrics.
- Develop and share monthly training schedules aligned with operational and client requirements by the first day of each month.
3. Support for Operations and Training
- Respond to SOS calls from operations and take immediate action to support operational needs.
- Coordinate with Field Executives to ensure the timely and complete execution of training as per schedule.
- Conduct training programs across sites for Housekeeping Staff and Supervisors.
- Deliver both demonstrative and classroom training sessions focused on Five "S," Grooming, and SOP-based quality improvements.
- Actively support critical sites where operational assistance is required.
4. Stakeholder Engagement
- Communicate effectively with site teams and operations management to ensure all training needs are addressed.
- Monitor training activities for Housekeepers, Supervisors, and Managers (H/S/M) through monthly reports and regular site visits.
5. Quality Audits
- Conduct site audits to evaluate uniformity, cleaning standards, and compliance with operational guidelines.
- Report audit findings to the relevant Site Lead and Manager, ensuring daily updates to maintain transparency.