Team Leader – Sales

Job Summary:

We are looking for a dynamic and results-driven Sales Team Leader to lead and motivate a team of Sales Executives. The ideal candidate will be responsible for driving sales performance, improving conversions, coaching team members, and ensuring the achievement of business targets.

Key Responsibilities:

- Lead and manage a team of Sales Executives.
- Drive daily, weekly, and monthly sales targets.
- Monitor team productivity, sales conversions, and revenue.
- Conduct daily huddles, coaching sessions, and performance reviews.
- Monitor calls and provide feedback to improve sales performance.
- Handle customer escalations and support the team in closing sales.
- Ensure adherence to sales processes and compliance guidelines.
- Prepare daily, weekly, and monthly MIS reports.
- Coordinate with Quality, Training, HR, and Operations teams.
- Motivate and develop team members to achieve business goals.

Key Performance Indicators (KPIs):

- Sales Target Achievement
- Revenue Generation
- Conversion Rate
- Productivity
- Quality Score
- Customer Satisfaction (CSAT)
- Attendance & Team Engagement

Team Leader – Collections

Job Summary:

We are seeking an experienced Collections Team Leader to lead and manage a team of Collection Executives. The ideal candidate should have robust leadership skills, experience in collections,



and the ability to improve recovery performance while ensuring customer satisfaction and compliance.

Key Responsibilities:

- Lead and manage a team of Collection Executives.
- Drive daily, weekly, and monthly collection targets.
- Monitor collection efficiency, recovery performance, and productivity.
- Conduct call monitoring, coaching sessions, and performance reviews.
- Handle escalated customer cases and ensure timely resolution.
- Ensure compliance with collection policies and regulatory guidelines.
- Analyze collection reports and identify performance improvement opportunities.
- Prepare and present MIS reports to management.
- Collaborate with Quality, Operations, Training, and HR teams.
- Maintain team discipline, attendance, and engagement.

Key Performance Indicators (KPIs):

1. Collection Target Achievement

- Recovery Rate
- Productivity
- Promise-to-Pay (PTP) Conversion
- Quality & Compliance Score
- Customer Satisfaction (CSAT)
- Attendance & Team Attrition

Qualifications:

- Bachelor's Degree in any discipline (preferred).
- 2–5 years of experience in Telecollections/Telesales.
- Minimum 1–2 years of Team Leader experience.
- Experience in NBFC, Banking, Fintech, or BFSI is preferred.
- Hindi & English communication is mandatory.

📌 Sales/ Collection-Team Leader (Chennai)
🏢 CreditMantri
📍 Chennai